Sometimes there are printing problems with Lulu … quite rare that they occur – I’ll add – nevertheless, just recently I did have some printing and binding issues.
The reason why I bring this up is that it can happen to anyone, of course, and should it happen to you, just let them know on their website. Go to Lulu.com, click “Resources” and then “Support”.
They will create a “case” and it will be dealt with quickly and efficiently. They will send you an email and may ask for more information (especially if you didn’t add a photo of the fault), but eventually you’ll get a replacement book.
Following the prompts you’ll be taken to a page where they ask “What can we help you with?” and you click “My Orders”, which will take you to this page … where you click “I purchased a book or calendar”:
When they ask “Tell us a little more about your issue:” you click “Defective, damaged or incorrect order”. Don’t bother with the options, instead click “I still need help” …
… and the page extends to reveal the form you need to fill in …
… Importantly, you should add a photo, click “Choose file” next to “Attach File” above your description of the fault (just take it with your phone-camera) and don’t forget to write your order no. down too. Below are the faults I encountered.
The first three images are of a printing fault that ran right through the book, on every left hand page:
Then another time I had some binding problems … below is an image with four photos of the faults. Below that an image of what the binding should look like:
So this is what the binding should look like, i.e. the cover should fold precisely where it is creased and it should not separate from the first page all the way to the spine, then the following pages will fold neatly.
As I said in the beginning, problems like these are very rare – Lulu support says less than 1% of orders are faulty – and their service is second to none.